Refund policy

Home After Paws wants you to feel confident about your order. Please review this Return and Refund Policy before making a purchase.

Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original packaging or condition. Items must be returned with all included parts, inserts, tags, packaging, or accessories when applicable.

To request a return, please contact us at hello@homeafterpaws.com with your name, order number, and reason for the return. Please do not send items back without contacting us first.

Non-Returnable Items

For health, safety, and hygiene reasons, we may not be able to accept returns on items that have been used by or around pets, washed, damaged, chewed, stained, soiled, or exposed to pet hair, odors, dirt, litter, moisture, or other household/pet messes.

The following items may be final sale unless they arrive damaged or defective:

  • Used pet cleanup items

  • Grooming, paw-care, or hygiene-related products

  • Opened consumable items

  • Beta, sample, limited-drop, or clearance items marked final sale

  • Gift cards, if offered

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. Home After Paws is not responsible for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@homeafterpaws.com.

Please include your name, order number, a description of the issue, and photos of the item and packaging. We will review the issue and determine the next appropriate step, which may include a replacement, refund, store credit, or other resolution.

Exchanges

We do not guarantee exchanges, especially during beta drops, limited releases, or low-inventory periods. If you need a different item, size, or option, please contact us and we will let you know what is available.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@homeafterpaws.com.

We will do our best to help, but we cannot guarantee cancellations once an order has begun processing, has been packed, or has shipped.

Preorders, Beta Drops, and Limited Releases

Some Home After Paws products may be offered as a preorder, beta release, limited drop, or first-drop launch. Any special return, refund, exchange, or cancellation terms for those items will be noted on the product page or in related customer communications.

Beta or first-drop products may be limited in quantity and may not always be eligible for exchange or replacement if inventory is unavailable.

Questions

For questions about returns, refunds, exchanges, damaged items, or cancellations, please contact us through our Contact page or by email at hello@homeafterpaws.com.