Refund policy

Home After Paws wants you to feel confident about your order. Please review this Return and Refund Policy before making a purchase.

Returns

We accept eligible returns requested within 14 days of delivery.

Opening the outer package to inspect your kit does not automatically make it ineligible for return. To be eligible, the kit must be complete, unused, unwashed, and in its original condition, with all included components, inserts, tags, packaging, and accessories when applicable. We do not accept change-of-mind returns after use with your dog; damaged, defective, or incorrect items are handled separately under the section below.

Individual essentials purchased separately must also be unused, unwashed, and in their original condition, with original packaging and accessories where applicable. The hygiene, opened-consumable, and final-sale exclusions below apply to these items.

To request a return, please contact us at hello@homeafterpaws.com with your name, order number, and reason for the return. Please do not send items back without contacting us first.

Non-Returnable Items

For health, safety, and hygiene reasons, we may not be able to accept returns on items that have been used by or around pets, washed, damaged, chewed, stained, soiled, or exposed to pet hair, odors, dirt, litter, moisture, or other household/pet messes.

The following items may be final sale unless they arrive damaged or defective:

  • Used pet cleanup items

  • Grooming, paw-care, or hygiene-related products

  • Opened consumable items

  • Sample or clearance items marked final sale.

  • Gift cards, if offered

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Depending on your bank, credit card company, or payment provider, it may take up to 10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. Home After Paws is not responsible for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@homeafterpaws.com.

Please include your name, order number, a description of the issue, and photos of the item and packaging. We will review the issue and determine the next appropriate step, which may include a replacement, refund, store credit, or other resolution.

Exchanges

Exchanges are subject to availability and cannot be guaranteed. If you need a different item, size, or option, please contact us and we will let you know what is available.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@homeafterpaws.com.

We will do our best to help, but we cannot guarantee cancellations once an order has begun processing, has been packed, or has shipped.

Questions

For questions about returns, refunds, exchanges, damaged items, or cancellations, please contact us through our Contact page or by email at hello@homeafterpaws.com.