Shipping policy

Home After Paws is an online store offering pet reset kits, add-ons, and related products.

Order Processing

Orders are typically processed within 2–5 business days after payment is received, unless otherwise stated on the product page. Processing times may vary during launch periods, beta drops, holidays, or periods of high order volume.

If an item is part of a preorder, beta release, limited drop, or first-drop launch, the estimated processing or shipping timeline will be noted on the product page or in related customer communications.

Shipping Rates and Delivery

Shipping rates, available delivery methods, and estimated delivery timelines will be shown at checkout before your order is placed.

Delivery times are estimates only and may vary based on carrier delays, weather, holidays, address issues, or other circumstances outside of our control.

Shipping Areas

Home After Paws currently ships within the United States unless otherwise noted at checkout. We do not currently offer international shipping.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Home After Paws is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible at hello@homeafterpaws.com. We will do our best to help, but we cannot guarantee changes once an order has begun processing or has shipped.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or arrives damaged, please contact us at hello@homeafterpaws.com with your name, order number, and details about the issue.

We will review the situation and assist where possible. In some cases, customers may also need to contact the shipping carrier directly for delivery updates or claims.

Local Pickup

Home After Paws does not currently offer local pickup or in-person delivery unless specifically arranged in writing.

Questions

For questions about shipping, delivery, or an existing order, please contact us through our Contact page or by email at hello@homeafterpaws.com.